Neotec's Warranty

At neotecworld, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns.

Please Contact Customer Service to process your return.

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

2. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:

- Modify, remove, customize, or swap parts of the product

- Use the device in a way that it is not originally intended for

- Continue to use the item once a fault occurs and causes more damage

Repair Period

 Pre-built chainsaw power heads - 6months for home users, or 3 months for commercial users

Aftermarket parts - 6 months

Contact:service@neotecworld.com